{"id":18673,"date":"2026-09-04T15:55:53","date_gmt":"2026-09-04T13:55:53","guid":{"rendered":"https:\/\/new.yabebeauty.com\/help-info\/"},"modified":"2026-10-11T22:17:50","modified_gmt":"2026-10-11T20:17:50","slug":"help-info","status":"publish","type":"page","link":"https:\/\/new.yabebeauty.com\/en\/help-info\/","title":{"rendered":"Help &#038; Info"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18673\" class=\"elementor elementor-18673 elementor-17741\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc23c3e e-flex e-con-boxed e-con e-parent\" data-id=\"3fc23c3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7782fb elementor-widget elementor-widget-heading\" data-id=\"5a7782fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help and Information<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd4f74b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4fd4f74b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278fc84f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"278fc84f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Prices and Shipping Costs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7cce24 elementor-widget elementor-widget-text-editor\" data-id=\"5d7cce24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">All prices are expressed in Euro and include VAT. <span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); letter-spacing: var( --e-global-typography-text-letter-spacing ); text-transform: var( --e-global-typography-text-text-transform ); word-spacing: var( --e-global-typography-text-word-spacing ); text-align: var(--text-align);\">Shipping costs are borne by the buyer based on the rates specified during the purchase process, in the order summary before sending, and in the order confirmation email.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26830706 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"26830706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Delivery<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b94d251 elementor-widget elementor-widget-text-editor\" data-id=\"7b94d251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Deliveries will be made to the postal address specified in the order form via express courier from Monday to Friday (excluding holidays) during normal office hours within the terms indicated in the order summary and in any case within thirty days of order acceptance. Any other delivery methods and related costs will be indicated on the Site before each purchase. In case of delivery delay, please inform us as soon as possible by writing an email to: <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2541dd86 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2541dd86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If the package arrives damaged, if the product is damaged or does not match the order<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c07f5 elementor-widget elementor-widget-text-editor\" data-id=\"83c07f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All our products are carefully packaged to avoid and\/or reduce accidents and damage during transport. Should you receive the package with wet, broken, or tampered cardboard, or with packaging clearly different from ours, we invite you to accept the package &#8220;subject to inspection&#8221; or not to accept it in order to start a dispute with the courier. By accepting the package without reservation, you assume responsibility for the integrity of the contents without being able to claim anything from YA.BE as a refund. If, however, the package is intact but one or more products inside are damaged or broken, or the delivered products do not match those ordered, we invite you to immediately send an email to <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a> specifying which product has anomalies. All claims sent beyond 14 (fourteen) working days from the delivery of the products will be rejected and YA.BE will not assume responsibility.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1a1e5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5b1a1e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If you weren't home<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dae581 elementor-widget elementor-widget-text-editor\" data-id=\"0dae581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In case of non-delivery due to the recipient&#8217;s absence, further delivery attempts will follow, after which you will be contacted and\/or the courier will leave a card to certify the failed delivery. The card will indicate the details to contact the courier and set a delivery appointment. In the absence of contact within thirty days, the contract will be considered terminated and the purchase order canceled, with a subsequent refund if the price has already been paid.  <\/p><p> <\/p><p><em>This information is part of the <a href=\"\/termini-e-condizioni\/condizioni-di-vendita\/\">Terms of Sale<\/a>.<\/em> <em>Publication date: August 2, 2019 \u00b7 Last updated: September 8, 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-608ca4ee elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"608ca4ee\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"returns&amp;exchanges\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">returns and refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366b082e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"366b082e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rights of Withdrawal<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4f9138 elementor-widget elementor-widget-text-editor\" data-id=\"4f4f9138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">If you are not satisfied with your purchase, you may exercise the right of withdrawal pursuant to and for the purposes of articles 52 et seq. of Legislative Decree 206 of 2005 within fourteen (14) days from receipt of the product, without penalty and without specifying the reason, provided that the product is intact, in its original packaging, and in such condition as to allow its resale.<\/p><p dir=\"ltr\">The cooling-off right applies to the purchased product in its entirety (it will not be possible to exercise withdrawal only on part of the purchased product) and the purchased item must be intact, returned at your care and expense, in the original packaging, sealed and intact, complete in all its parts (including packaging and any documentation and accessory equipment). To limit damage to the original packaging, we recommend placing it in a second box for shipping. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9778f52 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9778f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">How to exercise it and where to ship the return<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d4fbdb elementor-widget elementor-widget-text-editor\" data-id=\"49d4fbdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">To exercise the right of withdrawal, simply send an email to <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a> with the following information:<\/p><ul dir=\"ltr\"><li>First and last name;<\/li><li>Order reference, date, and number;<\/li><li>Indication of the will to exercise the right of withdrawal;<\/li><li>Indication of the items to be returned (simply indicate the code and quantity);<\/li><li>Bank details (IBAN and account holder) in case of order payment by advance bank transfer.<\/li><\/ul><p dir=\"ltr\"> <\/p><p dir=\"ltr\">The return must be made within 14 days from receipt of the goods and must be addressed to the following address:<\/p><p dir=\"ltr\"><strong>WYM S.r.l.<\/strong> Localit\u00e0 Torresquadrata, 202 06059 Todi (PG), Italy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2189c45a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2189c45a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The refund<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2b5f99 elementor-widget elementor-widget-text-editor\" data-id=\"1b2b5f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">In the case of legitimate exercise of the right of withdrawal, YA.BE will refund the total amount paid, excluding shipping costs, by crediting the same payment method used for the purchase or via bank transfer within 14 days from the date YA.BE received the item subject to the right of withdrawal.<\/p><p dir=\"ltr\">In case of forfeiture of the right of withdrawal, the goods will remain at YA.BE&#8217;s headquarters, at your disposal for collection or, at YA.BE&#8217;s choice, will be returned by the same with shipping costs charged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b361b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a6b361b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformity guarantee<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74dbe595 elementor-widget elementor-widget-text-editor\" data-id=\"74dbe595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">For all products purchased by users who are consumers, YA.BE provides the two-year guarantee provided for by articles 128 et seq. of the Consumer Code for product conformity defects at the time of delivery.<\/p><p dir=\"ltr\">YA.BE is responsible to you for any conformity defect existing at the time of delivery of the product and which manifests within two years of such delivery. The conformity defect must be reported to YA.BE under penalty of forfeiture within two months from the date it was discovered. <\/p><p dir=\"ltr\">A conformity defect exists when the purchased item is not suitable for the use for which it is intended, does not comply with the description made by the seller, and does not possess the usual qualities and performance that a consumer can reasonably expect from an item of the same type.<\/p><p dir=\"ltr\">Products under warranty are repaired or replaced free of charge. Products subjected to neglect, misuse, or tampering are not covered by the warranty. In any case, all aesthetic parts, those subject to wear, and all parts for which proper use cannot be verified are expressly excluded from the warranty.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f466dd6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f466dd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaints<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b389b6 elementor-widget elementor-widget-text-editor\" data-id=\"9b389b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">It is possible to ask for information, send communications, request assistance, or file complaints by contacting YA.BE customer service via email at <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5edf801 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5edf801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Withdrawal form<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55edc51 elementor-widget elementor-widget-text-editor\" data-id=\"55edc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><em>(Complete and return this form only if you wish to withdraw from the contract)<\/em><\/p><p dir=\"ltr\">Recipient: WYM S.r.l., Localit\u00e0 Torresquadrata, 202 \u2013 06059 Todi (PG), Italy Email: <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a><\/p><p dir=\"ltr\">I\/we hereby notify the withdrawal from my\/our sales contract for the following goods:<\/p><hr><p dir=\"ltr\">Ordered on: ____________ Received on: ____________<\/p><p dir=\"ltr\">Name of consumer(s): _______________________________________________<\/p><p dir=\"ltr\">Address of consumer(s): _______________________________________________<\/p><p dir=\"ltr\">Signature of consumer(s) <em>(only if this form is notified in paper version)<\/em><\/p><hr><p dir=\"ltr\">Date: ____________<\/p><p dir=\"ltr\"> <\/p><p dir=\"ltr\"><em>This information is part of the <a href=\"\/termini-e-condizioni\/condizioni-di-vendita\/\">Terms of Sale<\/a>.<\/em> <em>Publication date: August 2, 2019 \u00b7 Last updated: September 8, 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b25b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a20b25b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms of Sale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60ca36 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e60ca36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">General Terms of Sale for products on the website www.yabebeauty.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc09e2 elementor-widget elementor-widget-text-editor\" data-id=\"bcc09e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">These general terms regulate access to the services offered through the site <a href=\"http:\/\/www.yebebeauty.com\/\">www.yabebeauty.com<\/a> (hereinafter the &#8220;Site&#8221;), including registration, browsing, and purchase of products offered on the Site or in any case offered remotely through the Site to Italian and foreign users. The Site is owned by WYM S.r.l. with headquarters in Localit\u00e0 Torresquadrata, 202 \u2013 06059 Todi (PG), VAT: 03854740366 (hereinafter simply &#8220;YA.BE&#8221;).<\/p><p dir=\"ltr\">These general terms may be subject to changes at any time and their publication date on the Site is equivalent to the effective date: such changes will apply in any case from the terms in force on the date the purchase order is sent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a9ec3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f2a9ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Registration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e95f150 elementor-widget elementor-widget-text-editor\" data-id=\"e95f150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">To make purchases on the Site, you must register by creating an account, filling out the form on the Site, and choosing a password.<\/p><p dir=\"ltr\">Through your personal area, you can: 1) consult order history; 2) manage your orders; 3) benefit from services associated with the purchased goods; 4) manage newsletter registration.    <\/p><p dir=\"ltr\">With registration, you must accept these general terms and the privacy policy. By registering, you guarantee that the information provided during the registration process is complete and true. The authentication credentials indicated at the time of registration must be used exclusively by you and cannot be transferred to third parties. We invite you to keep these credentials confidential and ensure that no one has access to them, committing to notify us of any suspected misuse and\/or unauthorized disclosure.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e375b6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2e375b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Product purchase and conclusion of the contract<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa040ec elementor-widget elementor-widget-text-editor\" data-id=\"aa040ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">The purchase of products through the Site is allowed to all registered users.<\/p><p dir=\"ltr\">The products offered on the Site can be purchased by consumer users pursuant to the consumer code (i.e., those who purchase for purposes not related to any commercial, artisanal, entrepreneurial, or professional activity carried out). Retailers, wholesalers, and all those whose purpose is the subsequent resale of the product may not make purchases on the site. <\/p><p dir=\"ltr\">Purchases must be made by filling out the order form on the Site. All orders are subject to acceptance by YA.BE: the contract is concluded when you receive confirmation from YA.BE of the order placed. With the order confirmation, you will receive information regarding the characteristics of the purchased product, price, chosen payment method, shipping costs, and methods of using the services associated with the purchased product, as well as an indication of how to contact customer service and the link to these general terms, which we invite you to download and archive.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b17bfc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1b17bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Products, prices, and shipping costs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-972f6ea elementor-widget elementor-widget-text-editor\" data-id=\"972f6ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Before concluding the order, you are required to review the characteristics of the goods described in the product sheets at the time of selection. The products for sale are the cosmetics and sets present in the electronic catalog published on the Site and viewable at the time of placing your order. <\/p><p dir=\"ltr\">All prices are expressed in Euro and include VAT.<\/p><p dir=\"ltr\">Shipping costs are borne by the buyer based on the rates specified during the purchase process, in the order summary before sending, and in the order confirmation email.<\/p><p dir=\"ltr\">Each product is accompanied by an information sheet (product sheet) illustrating its main characteristics. The images and descriptions of the products published on the site reproduce the real characteristics of the products as faithfully as possible. It is understood that such images and descriptions might not be perfectly representative of them and must therefore be considered indicative and with standard tolerances.  <\/p><p dir=\"ltr\">You can enjoy the services associated with the purchased product, such as podcasts, directly in your personal area according to the instructions contained in the package you will receive with the product.<\/p><p dir=\"ltr\">Purchase will be possible only for products declared as available on the Site at that time. Should it happen that the ordered product is no longer available (for example, because multiple users placed the same order simultaneously), you will be promptly informed by YA.BE and can decide (i) whether to cancel the order and obtain a refund of any amount already paid, (ii) accept, as an alternative to the unavailable product, the delivery of an equivalent product in terms of type, quality, and price, or (iii) wait until the product is available again.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d10b6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"10d10b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Payment methods<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-349b163 elementor-widget elementor-widget-text-editor\" data-id=\"349b163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Payments can be made using the methods indicated on the Site (credit card via PayPal and Stripe). <\/p><p dir=\"ltr\">To ensure maximum security in economic transactions, secure payment systems are used through the payment gateway owned by the main circuits or payment platforms (PayPal and Stripe). Confidential data associated with the payment are not recorded or known by YA.BE in any way; they are transmitted directly in encrypted form (SSL) and only the circuit or platform will receive the specific payment data. YA.BE is not responsible for any error or problem caused by or attributable to the payment circuit or platform.  <\/p><p dir=\"ltr\">In case of payment via PayPal, at the time of payment, you will be redirected directly to the site <a href=\"http:\/\/www.paypal.it\/it\">http:\/\/www.paypal.it\/it<\/a>. In case of order cancellation and in all cases of refund, for any reason, the amount paid will be credited to your PayPal account. <\/p><p dir=\"ltr\">You will receive the purchase order invoice via email after making the payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d734a56 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d734a56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Delivery<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a8422 elementor-widget elementor-widget-text-editor\" data-id=\"19a8422\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Deliveries will be made to the postal address specified in the order form via express courier from Monday to Friday (excluding holidays) during normal office hours within the terms indicated in the order summary and in any case within thirty days of order acceptance. Any other delivery methods and related costs will be indicated on the Site before each purchase. In case of delivery delay, please inform us as soon as possible by writing an email to: <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a>.  <\/p><p dir=\"ltr\">All our products are carefully packaged to avoid and\/or reduce accidents and damage during transport. Should you receive the package with wet, broken, or tampered cardboard, or with packaging clearly different from ours, we invite you to accept the package &#8220;subject to inspection&#8221; or not to accept it in order to start a dispute with the courier. By accepting the package without reservation, you assume responsibility for the integrity of the contents without being able to claim anything from YA.BE as a refund.  <\/p><p dir=\"ltr\">If, however, the package is intact but one or more products inside are damaged or broken, or the delivered products do not match those ordered, we invite you to immediately send an email to <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a> specifying which product has anomalies. All claims sent beyond 14 (fourteen) working days from the delivery of the products will be rejected and YA.BE will not assume responsibility. <\/p><p dir=\"ltr\">In case of non-delivery due to the recipient&#8217;s absence, further delivery attempts will follow, after which you will be contacted and\/or the courier will leave a card to certify the failed delivery. The card will indicate the details to contact the courier and set a delivery appointment. In the absence of contact within thirty days, the contract will be considered terminated and the purchase order canceled, with a subsequent refund if the price has already been paid.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46bd362 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"46bd362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cooling-off<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fda588d elementor-widget elementor-widget-text-editor\" data-id=\"fda588d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">If you are not satisfied with your purchase, you may exercise the right of withdrawal pursuant to and for the purposes of articles 52 et seq. of Legislative Decree 206 of 2005 within fourteen (14) days from receipt of the product, without penalty and without specifying the reason, provided that the product is intact, in its original packaging, and in such condition as to allow its resale.<\/p><p dir=\"ltr\">The cooling-off right applies to the purchased product in its entirety (it will not be possible to exercise withdrawal only on part of the purchased product) and the purchased item must be intact, returned at your care and expense, in the original packaging, sealed and intact, complete in all its parts (including packaging and any documentation and accessory equipment). To limit damage to the original packaging, we recommend placing it in a second box for shipping. <\/p><p dir=\"ltr\">To exercise the right of withdrawal, simply send an email to <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a> with the following information:<\/p><p dir=\"ltr\">First and last name; Order reference, date, and number; Indication of the will to exercise the right of withdrawal; Indication of the items to be returned (simply indicate the code and quantity); Bank details (IBAN and account holder) in case of order payment by advance bank transfer.<\/p><p dir=\"ltr\">The return must be made within 14 days from receipt of the goods and must be addressed to the following address: WYM S.r.l. Localit\u00e0 Torresquadrata, 202 \u2013 06059 Todi (PG), Italy.<\/p><p dir=\"ltr\">In the case of legitimate exercise of the right of withdrawal, YA.BE will refund the total amount paid, excluding shipping costs, by crediting the same payment method used for the purchase or via bank transfer within 14 days from the date YA.BE received the item subject to the right of withdrawal.<\/p><p dir=\"ltr\">In case of forfeiture of the right of withdrawal, the goods will remain at YA.BE&#8217;s headquarters, at your disposal for collection or, at YA.BE&#8217;s choice, will be returned by the same with shipping costs charged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52b384 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e52b384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformity guarantee<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548ce3d elementor-widget elementor-widget-text-editor\" data-id=\"548ce3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">For all products purchased by users who are consumers, YA.BE provides the two-year guarantee provided for by articles 128 et seq. of the Consumer Code for product conformity defects at the time of delivery.<\/p><p dir=\"ltr\">YA.BE is responsible to you for any conformity defect existing at the time of delivery of the product and which manifests within two years of such delivery. The conformity defect must be reported to YA.BE under penalty of forfeiture within two months from the date it was discovered. <\/p><p dir=\"ltr\">A conformity defect exists when the purchased item is not suitable for the use for which it is intended, does not comply with the description made by the seller, and does not possess the usual qualities and performance that a consumer can reasonably expect from an item of the same type.<\/p><p dir=\"ltr\">Products under warranty are repaired or replaced free of charge. Products subjected to neglect, misuse, or tampering are not covered by the warranty. In any case, all aesthetic parts, those subject to wear, and all parts for which proper use cannot be verified are expressly excluded from the warranty.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2499912 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2499912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intellectual property right<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63ef6e7 elementor-widget elementor-widget-text-editor\" data-id=\"63ef6e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">All intellectual property rights, including trademarks and distinctive signs, relating to the Site, the platform connected to it, its structure, and all features present on the Site belong to YA.BE, its partners and\/or suppliers and\/or licensees and are subject to copyright legislation.<\/p><p dir=\"ltr\">It is strictly forbidden to use, copy, reproduce, transmit, sell, license, or, in any case, make any use of the Site structure, its features, trademarks and distinctive signs, metatags, and hidden text for purposes other than those provided for by these general terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72cf5c8 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"72cf5c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Applicable law and dispute resolution<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-415fbc7 elementor-widget elementor-widget-text-editor\" data-id=\"415fbc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Contracts concluded between users and YA.BE are governed by Italian law.<\/p><p dir=\"ltr\">Without prejudice, in any case, to the user&#8217;s right to appeal to the ordinary judge, in case of disputes between YA.BE and the user arising from these general terms, YA.BE informs you that you can use the procedure provided by the European online dispute resolution platform reachable at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>, a platform that offers a fast and inexpensive service to resolve all commercial disputes arising from the purchase of products and\/or services online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa59131 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"aa59131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer service and complaints<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c73a603 elementor-widget elementor-widget-text-editor\" data-id=\"c73a603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">It is possible to ask for information, send communications, request assistance, or file complaints by contacting YA.BE customer service via email at <a href=\"mailto:shop@yabebeauty.com\">shop@yabebeauty.com<\/a>.<\/p><p dir=\"ltr\"> <\/p><p dir=\"ltr\"><em>Publication date: August 2, 2019<\/em> <em>Last updated: September 8, 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9a78ab elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5d9a78ab\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c42c5f elementor-widget elementor-widget-toggle\" data-id=\"79c42c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I return an opened or used product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2041\"><p>No. The product must be intact, in its original sealed and intact packaging, and in such condition as to allow its resale. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I return a product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2042\"><p>Yes, within 14 days of receipt, without having to specify the reason, provided that the product is intact and in its original sealed packaging.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2043\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2043\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are return shipping costs at my expense?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2043\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2043\"><p dir=\"ltr\">Yes, the return is at your care and expense. The refund covers the amount paid excluding shipping costs. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2044\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2044\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does the refund take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2044\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2044\"><p>Within 14 days from the date we received the product, using the same payment method used for the purchase.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2045\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2045\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to register to buy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2045\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2045\"><p>Yes. Purchasing products on the Site is allowed for registered users. From your personal area, you can consult order history, manage them, benefit from services associated with the purchased products, and manage newsletter subscription.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2046\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2046\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2046\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2046\"><p>Credit card via PayPal and Stripe. Payment data are not recorded or known by YA.BE in any way. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help and Information Shipping and Delivery Prices and Shipping Costs All prices are expressed in Euro and include VAT. Shipping costs are borne by the buyer based on the rates specified during the purchase process, in the order summary before sending, and in the order confirmation email. Delivery Deliveries will be made to the postal [&hellip;]<\/p>\n","protected":false},"author":8697,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18673","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help &amp; Info - YA.BE<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help &amp; Info\" \/>\n<meta property=\"og:description\" content=\"Help and Information Shipping and Delivery Prices and Shipping Costs All prices are expressed in Euro and include VAT. 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