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Terms of Sale

General Terms of Sale for products on the www.yabebeauty.com website

These general terms govern access to the services offered through the website www.yabebeauty.com (hereinafter the “Website”), including registration, browsing, and purchase of products offered on the Website or in any case offered remotely through the Website to Italian and foreign users. The Website is owned by WYM S.r.l. with registered office at Località Torresquadrata, 202 – 06059 Todi (PG), VAT number: 03854740366 (hereinafter simply “YA.BE”).

These general terms may be modified at any time and the date of publication on the Website is equivalent to the date of entry into force: such modifications will in any case apply from the date of publication, without prejudice to the terms in force at the date the purchase order is sent.

Registration

To make purchases on the Website you must register by creating an account, filling out the form on the Website and choosing a password.

Through your personal area you can: 1) view your order history; 2) manage your orders; 3) access services associated with purchased products; 4) manage your newsletter subscription.

When registering you must accept these general terms and the privacy policy. By registering you guarantee that the information provided during the registration process is complete and truthful. The login credentials entered at the time of registration must be used exclusively by you and cannot be transferred to third parties. We invite you to keep these credentials confidential and ensure that no one has access to them, committing to inform us of any suspected misuse and/or unauthorized disclosure.

Product Purchase and Contract Conclusion

Purchase of products through the Website is permitted to all registered users.

Products offered on the Website can be purchased by consumer users as defined by the Consumer Code (i.e., those who purchase for purposes not related to any commercial, artisan, business, or professional activity they may carry out). Resellers, wholesalers, and anyone whose purpose is the subsequent resale of the product will not be able to make purchases on the website.

Purchases must be made by filling out the order form on the Website. All orders are subject to acceptance by YA.BE: the contract is concluded when you receive confirmation from YA.BE of the order placed. With the order confirmation, you will receive information regarding the characteristics of the purchased product, price, chosen payment method, shipping costs, and how to access services associated with the purchased product, as well as information on how to contact customer service and the link to these general terms, which we invite you to download and save.

Products, Prices, and Shipping Costs

Before completing the order you are required to review the characteristics of the products described in the product pages at the time of selection. The products for sale are the cosmetics and gift sets in the electronic catalog published on the Website and viewable at the time you place your order.

All prices are expressed in euros and include VAT.

Product shipping costs are borne by the purchaser based on the rates specified during the purchase process, in the order summary before sending, and in the order confirmation email.

Each product is accompanied by an information sheet (product page) that illustrates its main characteristics. The images and descriptions of products published on the website reproduce the actual characteristics of the products as faithfully as possible. It is understood that such images and descriptions may not be perfectly representative and should therefore be considered indicative and within normal tolerances.

You can access services associated with the purchased product, such as podcasts, directly in your personal area according to the instructions contained in the package you will receive with the product.

Purchase will be possible only for products declared as available on the Website at that time. Should it happen that the ordered product is no longer available (for example, because multiple users have simultaneously placed the same order), you will be promptly informed by YA.BE and you can decide (i) whether to cancel the order and obtain a refund of any amount already paid (ii) accept, as an alternative to the unavailable product, delivery of an equivalent product in terms of type, quality, and price (iii) wait until the product is available again.

Payment Methods

Payments can be made using the methods indicated on the Website (credit card via PayPal and Stripe).

To ensure maximum security in financial transactions, secure payment systems are used through the payment gateway owned by the main payment circuits or platforms (PayPal and Stripe). Confidential data associated with payment is in no way recorded or known by YA.BE; it is transmitted directly in encrypted form (SSL) and only the circuit or platform will receive the specific payment data. YA.BE is not responsible for any error or problem caused by or attributable to the payment circuit or platform.

In case of payment via PayPal, at the time of payment you will be redirected directly to the website http://www.paypal.it/it. In case of order cancellation and in all cases of refund, for any reason, the amount paid will be credited to your PayPal account.

You will receive the purchase order invoice by email after making payment.

Delivery

Deliveries will be made to the postal address specified in the order form via express courier from Monday to Friday (delivery on public holidays is excluded) during normal office hours within the timeframe indicated in the order summary and in any case within thirty days of order acceptance. Any other delivery methods and related costs will be indicated on the Website before each purchase. In case of delivery delay, please inform us as soon as possible by writing an email to: shop@yabebeauty.com.

All our products are carefully packaged to prevent and/or reduce accidents and damage during transport. Should you receive the package with wet, broken, tampered, or obviously different packaging from ours, we invite you to accept the package “with reservation” or not accept it in order to initiate a dispute with the courier. By accepting the package without reservation, you assume responsibility for the integrity of the contents without being able to claim anything from YA.BE as a refund.

However, if the package is intact but one or more products inside are damaged or broken, or the delivered products do not match those ordered, we invite you to immediately send an email to shop@yabebeauty.com specifying which product has anomalies. All complaints sent more than 14 (fourteen) working days after product delivery will be rejected and YA.BE will not assume responsibility.

In case of non-delivery due to the recipient’s absence, further delivery attempts will follow, after which you will be contacted and/or the courier will leave a notice to certify the failed delivery. The notice will indicate the details to contact the courier and arrange an appointment for delivery. In the absence of contact within thirty days, the contract will be considered terminated and the purchase order canceled with consequent refund if the price has already been paid.

Right of Withdrawal

If you are not satisfied with your purchase, you may exercise the right of withdrawal pursuant to Articles 52 and following of Legislative Decree 206 of 2005 within fourteen (14) days of receiving the product, without penalty and without specifying the reason, provided that the product is intact, has the original packaging, and is in such condition as to allow resale.

The right of withdrawal applies to the purchased product in its entirety (it will not be possible to exercise withdrawal only on part of the purchased product) and the purchased item must be intact, returned at your expense, in the original packaging, sealed and intact, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original packaging, we recommend placing it in a second box for shipping.

To exercise the right of withdrawal, simply send an email to shop@yabebeauty.com with the following information:

The return must be made within 14 days from receipt of the product and must be addressed to the following address: WYM S.r.l. Località Torresquadrata, 202 – 06059 Todi (PG), Italy.

In case of legitimate exercise of the right of withdrawal, YA.BE will refund the total amount paid, excluding shipping costs, by crediting the same payment method used for the purchase or via bank transfer within 14 days from the date YA.BE received the product subject to the right of withdrawal.

In case of forfeiture of the right of withdrawal, the goods will remain at YA.BE’s premises, at your disposal for collection or, at YA.BE’s choice, will be returned with shipping costs charged.

Conformity Guarantee

For all products purchased by consumer users, YA.BE provides the two-year guarantee required by Articles 128 and following of the Consumer Code for defects of conformity of the product at the time of delivery.

YA.BE is liable to you for any defect of conformity existing at the time of product delivery and manifesting within two years of such delivery. The defect of conformity must be reported to YA.BE on penalty of forfeiture within two months of the date it was discovered.

There is a defect of conformity when the purchased product is not suitable for the use for which it is intended, does not conform to the description made by the seller, and does not possess the qualities and performance that the consumer can reasonably expect from a product of the same type.

Products under warranty are repaired or replaced free of charge. Products subject to negligence, misuse, or tampering are not covered by the warranty. In any case, all aesthetic parts, those subject to wear, and all parts for which proper use cannot be verified are expressly excluded from the warranty.

Intellectual Property Rights

All intellectual property rights, including trademarks and distinctive signs, relating to the Website, the platform connected to it, its structure, and all functionalities on the Website belong to YA.BE, its partners and/or suppliers and/or licensors and are subject to copyright law.

The use, copying, reproduction, transmission, sale, licensing, or in any case any use of the Website structure, its functionalities, trademarks and distinctive signs, metatags and hidden text for purposes other than those provided for in these general terms is strictly prohibited.

Applicable Law and Dispute Resolution

Contracts concluded between users and YA.BE are governed by Italian law.

Without prejudice, in any case, to the user’s right to go to ordinary court, in case of disputes between YA.BE and the user arising from these general terms, YA.BE informs you that you may use the procedure provided by the European online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr, a platform that offers a fast and economical service to resolve all commercial disputes arising from the purchase of products and/or services online.

Customer Service and Complaints

You can request information, send communications, request assistance, or submit complaints by contacting YA.BE customer service via email at shop@yabebeauty.com.

Publication date: August 2, 2019
Last updated: September 8, 2025